Vycentra is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you visit our website (https://www.vycentra.com), engage with our services, or interact with us in any form.
By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information to better understand our users and provide you with a more personalized and efficient experience. This includes:
A. Personal Identifiable Information (PII)
We collect PII when you:
- Fill out a contact form
- Subscribe to newsletters
- Download resources
- Engage in business inquiries
Information may include:
- Name
- Email address
- Phone number
- Company name
- Job title
- Country
- Any other details you voluntarily provide
B. Non-Personal Information
Collected automatically through cookies, log files, and analytics tools:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on the site
- Referring URL
C. Cookies and Tracking Technologies
We use cookies and similar technologies for:
- Improving website performance
- Personalizing user experience
- Understanding user behavior through tools like Google Analytics
You may disable cookies via browser settings; however, this may impact your browsing experience.
2. How We Use Your Information
Vycentra uses collected data for the following purposes:
- To respond to your queries and requests
- To deliver services you opted for
- To send periodic updates, newsletters, or marketing communications (only if you’ve opted in)
- To improve our website, services, and customer experience
- To ensure website security and prevent fraudulent activity
- To comply with applicable laws and regulations
We never sell or rent your personal data to third parties.
3. Legal Basis for Processing (For EU Users - GDPR)
We process your personal data under the following lawful bases:
- Consent – When you give us explicit permission
- Contractual necessity – To fulfill contractual obligations
- Legal obligation – To comply with legal or regulatory requirements
- Legitimate interest – To enhance our service delivery and secure our systems
4. Sharing Your Information
We may share your data with:
- Trusted service providers (e.g., hosting, analytics, CRM, email delivery tools) under confidentiality agreements
- Law enforcement or regulatory authorities, where required by law
- Business transfers – In the event of a merger, acquisition, or sale of assets
All third parties are obligated to maintain the confidentiality and security of your data.
5. Data Security
Vycentra takes data protection seriously. We implement robust technical and organizational safeguards, including:
- HTTPS encryption
- Role-based access controls
- Secure cloud infrastructure
- Regular vulnerability scans and audits
While we strive for complete security, no system is immune to breaches. We encourage users to exercise caution while sharing sensitive information.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access
- Right to rectification
- Right to erasure (right to be forgotten)
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent at any time
To exercise these rights, contact us at info@vycentra.com.
7. Data Retention
We retain personal data only as long as it is necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Enforce our agreements
Once data is no longer required, it is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites or services not operated or controlled by Vycentra. We are not responsible for their content, privacy practices, or services. We encourage users to review the privacy policies of such third-party websites before interacting with them.
9. International Data Transfers
If you are accessing our services from outside India, your data may be transferred to, stored, and processed in India or other jurisdictions where Vycentra or its partners operate. By using our services, you consent to such transfers, in accordance with this Privacy Policy.
10. Children's Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with information, we will take steps to delete it.
11. Changes to This Policy
Vycentra reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review this page periodically. Your continued use of our site and services constitutes acceptance of any changes.